Thank you for choosing BEBETE TRADING CO., LIMITED. We are committed to providing you with high-quality automotive products and a satisfying shopping experience. If you are not satisfied with your purchase, we offer the following return and refund services.
Return Policy
Return Period
You may request a return within 30 days of receiving your item(s).
Products must be in their original, unused, and uninstalled condition.
All original packaging, accessories, manuals, and tags must be included.
Eligible Items for Return
Automotive accessories in unopened packaging.
Automotive accessories that have not been cleaned.
Automotive accessories with original tags still attached.
Other unopened and unused automotive accessories.
Non-Returnable Items
Returns will not be accepted in the following cases:
Products that have been installed or used.
Customized or specially ordered products.
Products with severely damaged or missing packaging.
Incompatibility due to the customer selecting the incorrect model (we recommend verifying specifications/fitment before purchase).
Products for which the 30-day return period has expired.
Refund Policy
Refund Method
Refunds will be issued to your original payment method.
Processing Time: Reviews are completed within 5–10 business days after we receive the returned item(s).
Refund Arrival Time: Depending on the payment platform, it typically takes 3–7 business days for the funds to appear in your account.
Refund Amount
Full Refund: Applicable if the product has quality issues or if an incorrect item was shipped.
Partial Refund: Applicable if the product packaging is slightly damaged but the item remains functional.
Deduction of Shipping Costs: For returns unrelated to quality issues, the customer is responsible for return shipping costs.
Shipping Costs
Issues caused by us (quality defects, incorrect item shipped): We will cover the shipping costs.
Issues caused by the customer (change of mind, incorrect model selected): The customer is responsible for return shipping costs.
Refusal of Delivery: You may be charged for both the outbound and return shipping costs.
Exchange Policy
Conditions for Exchange
The received product has quality issues or defects.
An incorrect item was shipped (the product received does not match the order).
The product was damaged during transit.
Exchange Process
Contact our customer service team and explain the reason for the exchange.
Provide your order number and photographs of the product.
We will arrange for an exchange or a replacement shipment.
(Applicable to quality-related issues) For product exchanges, we cover the shipping costs for both the return and the replacement.
Return Process
Step 1: Contact Customer Service
Before requesting a return, please reach out to us via:
Email: [bebete01@163.com]
Phone: [+86-13960059755]
Online Customer Service: Via the contact form on our website
Step 2: Obtain Return Authorization
Our customer service team will provide you with a Return Merchandise Authorization (RMA) number.
Packages returned without an RMA number will not be accepted.
Step 3: Ship the Product Back
Please use a traceable shipping method.
Clearly mark the RMA number on the outer packaging.
Pack the item securely to prevent damage during transit.
We recommend purchasing shipping insurance.
Step 4: Processing
Once we receive your return, it will be inspected within 2–3 business days.
Following a successful inspection, your refund will be processed within 5–10 business days.
You will be notified of the refund status via email.
Quality Guarantee
Product Warranty
All products are covered by a manufacturer’s warranty.
The warranty period varies by product (typically 6–12 months).
Coverage includes: Manufacturing defects and material issues.
Exclusions from Warranty
Damage caused by human error or improper use.
Unauthorized modifications or repairs.
Normal wear and tear.
Damage resulting from accidents.
Special Circumstances
Order Cancellation
Cancellations before shipment: Full refund, no fees deducted.
Cancellations after shipment: May be subject to packaging and handling fees.
Customized products: Cannot be cancelled once production has begun.
Out-of-Stock or Delayed Shipment
If an item is out of stock, we will notify you promptly.
You may choose to: wait for the item to be restocked, select a different product, or receive a full refund.
Incorrect Order Information
If we identify an error in your order details (such as the shipping address or product model), we will contact you for confirmation before dispatching the shipment. Contact Us
If you have any questions regarding returns or refunds, please feel free to contact us:
BEBETE TRADING CO., LIMITED
📧 Email: bebete01@163.com
📞 Customer Service Phone: [+86-13960059755]
🕐 Service Hours: Monday to Friday, 9:00–18:00 (China Standard Time)
📍 Address: [ROOM 602, 6/F, KAI YU COMMERCIAL BUILDING, NO. 2C ARGYLE STREET, MONG KOK, KOWLOON, HONG KONG]
Policy Updates
BEBETE TRADING CO., LIMITED reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page and will take effect from the date of publication. We recommend that you review this policy periodically to stay informed of the latest updates.
Thank you for your trust and support of BEBETE TRADING CO., LIMITED. We are committed to providing you with high-quality products and sincere service!